Recently I read an amazing post at Confessions of a Rotten Correspondent. It was so captivating that I just had to expound on the idea. RC is an ER nurse and wrote about the difficulties she'd been encountering at work lately. Although she played it off as a bad stretch, I’m assuming the stress wasn’t atypical for her (nor, I’m sure, for any other ER nurse).
It made me think about the worst days I’ve ever had at work - in any job I’ve ever had - and how they completely pale in comparison to RC’s worst days at work.
Disclaimer: This is another one of my marathon posts. It didn’t start out that way, but it’s looooooong. Sorry. Again, these are my memoirs. I’m writing this as much for you as I am for my future great grandchildren. If you just want the gist, I’ve done the highlights in bold. If you’re completely impatient, skip the text altogether and go straight to the What Have We Learned Here? section at the bottom.
Moving on.
Here are some examples of jobs I’ve had and my worst days at them:
Babysitter
As an innocent and unknowing (albeit responsible) teenager I used to look after small children for money. On one particular occasion I remember a baby who cried from the minute I walked in the door until the minute the parents came home again. (It is only now, as a mother, that I understand their desperation to get out of the house regardless of their crying child.) It was incredibly stressful and although the crying (and my inability to stop it) was a nightmare, I was young and fresh and got to go home and not do it again for two months.
Bad day at work rating: 1 Cosmo (even as a teenager, I’m sure I needed it).
Starbucks Barista
One of my first jobs after babysitting was working at Starbucks. I was an excellent barista and made thick, luxurious cappuccino foam like nobody’s business. I was fast too. I often worked the very early morning shift. The worst thing about the job was when Red Van Man would come in immediately after opening when it was quiet and only two girls were there. He was very creepy and probably had a body or two stashed under his garage. It made the job stressful, but only until he pulled out of the parking lot. Oh. And occasionally my float wouldn’t balance. Whoop. Or sometimes the queue of jonesing caffeine addicts would get too long and someone would shoot me the stink eye. Did I mention the hot chocolates were free?
Bad day at work rating: Half a Cosmo (to kill the caffeine buzz).
Restaurant Server
While in university I worked as a restaurant server (aka waitress). I was terrible at it. I have an awful short-term memory, which in my opinion, is the single greatest asset a competent server can have. (Actually, if we’re strictly speaking about earning tips then I can think of some other assets worth having and I don’t have any of those either.) Anyway. A bad day at work for me was everything from start to finish.
I was the type of server who would screw up your order and then forget to bring you a new fork after knocking your first one onto the floor. I don’t know why I was such a klutz. It was stressful, but I was cute and bubbly and most of the customers took pity on me and didn’t complain. They didn’t tip me either though. I’m not sure if this was because of the bad service or the lack of “assets.” Probably both. The manager usually stuck me in the quietest section of the restaurant and worked my tables while I wasn’t looking.
Bad day at work rating: 2 Cosmos (for the sore feet).
Lost Luggage Coordinator
While in university I also worked as a shore-side Passenger Services Coordinator for Princess Cruises. One year I was lucky enough to land the position of Lost Luggage Coordinator. It came with a pay raise, but it also came with lost luggage. I know what you’re thinking. This probably sounds like a horrible job, but actually I liked it. Being a lost luggage coordinator was like being a detective and I always did love those Encyclopedia Brown books when I was a kid. My worst day at work was the same scenario almost every time, just to varying degrees. The more missing luggage, the more stress.
I remember one time an entire bus forgot to offload its luggage before leaving the dock. The ship sailed without it. Pain in the ass, but easy to find. The luggage was shipped to the next port of call and everyone was happy. Occasionally I would get luggage that just didn’t want to be found. I remember this one time in particular: it was about five days into the cruise and some passengers on board still didn’t have one particular piece of luggage. I just couldn’t find it. The irate Italian Captain called me up and started screaming unintelligibly into the phone that “The Smiths” were walking around the ship with sandwich boards over their shoulders that said, “Princess Cruises lost my luggage and they aren’t doing anything to find it.” The Captain was humiliated and furious. These people were driving him crazy and I better damn well do something about it. I had been working my butt off to find the luggage and it just wasn’t happening.
The Smiths were only missing one piece of five, which was the worst. A single, rogue piece of lost luggage is always confusing. I had backtracked the missing piece all the way to The Smith’s hometown cab company and had gone so far as to speak to the cab dispatcher to see if the cab driver remembered anything about the fifth mystery bag. Amazingly enough, the cab driver did remember something. He remembered only four bags. What? I couldn’t believe it. Under the guise of needing some silly insurance information, I got The Smith’s neighbour to go to the house and check it out. Sure enough, the neighbour found the fifth and final bag in the closet of The Smith’s upstairs master bedroom. Not a word of a lie. It had never made it out the front door of their home. No wonder I couldn’t find it. Needless to say, the Captain thoroughly enjoyed telling The Smiths the great news and sent me a bottle of wine the next day. I just wish I’d seen the look of humiliation on their faces when he told them. Idiots.
Bad day at work rating: 1 Cosmo (and a bottle of wine).
Law Firm Research Assistant
Somewhere along the way I thought I wanted to become a lawyer. However, a good friend of the family was so sure I didn’t want to be a lawyer that he hired me to work in his law firm. He was right. I didn’t want to be a lawyer. I’m still grateful to him for that lesson. In the meantime, I worked at the law firm for a while because it was a good job and I didn’t know what else to do. While there I worked as the receptionist, which I liked and I was good at. I also worked as a general office assistant, which I also liked and I was also good at. None of it was very stressful or difficult for me. I did these jobs before I worked on the cruise ship.
When I came back from the ship, I worked again at the law firm while I went to school and tried to find another job. My last job there before I went to work in radio was that of a research assistant on a First Nation’s land claim case. My job was to read and categorize upwards of 20,000 historical documents in a search for paperwork pertinent to the case. It was quite interesting. For about the first fifty documents. After that it was incredibly boring and monotonous. If boredom could be considered stressful, then it was the most stressful job I’ve ever had. My worst day on the job as a research assistant was any day when I had to sit in my office for more than five minutes in a row without someone poking their head in to say hello. The firm won the case by the way. To the tune of $92.5 million.
Bad day at work rating: 2 Cosmos (to numb the pain).
Junior Assistant Purser
Working on the cruise ship was one of the best and most difficult jobs I’ve ever had. My contracts with Princess Cruises were usually about six months long and I did three of them. I worked every single day of the contract without a day off, except for the few days when I was gravely ill. I worked a minimum of eight hours each day, with most days being ten to fifteen hours long. The upside of all this was that the commute was short, my meals were made, my uniforms were laundered and I had a room steward who cleaned my room, changed my towels and made my bed for me. Every day. Despite the perks, it was still an extremely difficult and exhausting job. For almost my entire first contract I worked at the front desk where there was usually a long queue all day. People love to complain and the front desk was complaint central.
Short tangent here:
Sorry to the Americans who read my blog, but you are absolutely the worst at saying “please.” The British are brilliant at it, Canadians are hit-and-miss, but Americans are downright awful. And yes, we knew the nationality of each passenger because it was printed right on the passenger ID card. We used to keep score at the front desk to see how many American passengers would actually say “please” to us. Some days we’d talk to twenty or thirty Americans before we even got one “please.” I remember one day that was so bad it actually brought me to tears. I felt so disrespected. Americans are very good with their “thank yous,” but their “pleases” could really use some work. Go on. Let the tirade begin about why I shouldn’t stereotype Americans, but my research was relatively scientific and my sample group was certainly large enough. Lump it. In my experience, Americans could say “please” more often.
Moving on.
A lot of my work at the front desk was stressful, but most of the time it was a lot of fun. I love to talk to people and my job was to talk to people all day. I didn’t even mind it so much when they were complaining. Handling complaints was cake to me (most of the time). I can smile and problem-solve and convince people that everything will be all right with the best of them. Plus, we were lucky enough to have excellent training and I felt empowered to take matters into my own hands. Luckily “I’ll have to check with my boss” was a phrase I didn’t need to use very often. People love it when they have a problem and you actually do something to fix it right then and there in front of them.
I remember this one guy coming to the front desk to tell me that his toilet wasn’t working. He said something about it being blocked, which was a surprise to me because he looked rather blocked himself. His head was about to explode as he ranted and raved about how he’d spent his entire life savings to take this cruise and now he had to spend it in a tiny cabin with a stanky blocked toilet. While his head was spinning around in furious anger, I sent a computerized repair chit to the engineer in charge of toilets and asked him to head up to the room asap and call me when he’d fixed the problem. Luckily it was a slow day because while the passenger continued to rant, the engineer went to the room, fixed the problem and called me. When the phone rang and I excused myself to answer it, the passenger flipped out. I smiled politely, spoke to the engineer who gave me the good news and then hung up. I took a few deeps breaths and waited for the pompous screaming ass in front of me to run out of air. When he stopped talking long enough to take a breath I told him that the engineer had fixed the problem and that a bottle of wine would be sent to his room shortly as my apology for the inconvenience.
I handed him my business card and said, “call me personally if this happens again and I’ll take care of it.”
Then I patted him on the hand and with a big smile and a wink I said; “now you run along and have a lovely cruise and don’t worry about a thing. I’m here to look after you.”
The guy’s chin hit the floor. He mumbled some sort of thank you and walked away, tail between his legs. That same day I took a two-hour snorkelling cruise in the sparkling waters of Aruba on my lunch break. When idiot passengers were yelling in my face at the front desk I always thought about easier jobs I could have been doing at home. No matter what it was, they still wouldn’t have had me snorkelling in Aruba on my lunch break.
Bad day at work rating: 3 Cosmos (there were many incidents worse than Mr. Blockage, but those stories are for another post).
Radio Station Summer Sticker-Spotter
After returning from the cruise ship and spending a bit of time at the law firm, I finally got a job in radio. I was plucked out of night school by a local radio personality to act as his production assistant on a golf report. I love golf, so it was pretty uneventful and easy. No stress there. (Unless you consider working for a big jovial golf-addict stressful.) This job eventually gave me the confidence to apply for a job as a “sticker-spotter” at another local radio station. I got the position and spent the entire summer looking cute driving around in a brand new Volkswagen convertible while giving away lots of fun prizes. No stress here either. (Unless you consider driving up to someone’s house to give them a brand new car stressful.) I don’t think I had a bad day of work all summer.
Oh, except for when I had to do on air cut-ins with a certain DJ who was very particular and made me extremely self-conscious. He was downright mean in fact. I always had to do about ten takes with him and was often reduced to tears. (Not you Buzz. You were always wonderful to me). I wasn’t trained in any way. I could only do my best. Someone told me early on that he had made everyone cry at one time or another, so I finally sucked it up and got over it. Interestingly enough, the following summer I helped the new sticker spotter by doing a weekend of on air cut-ins for her. I thought I sounded a million times better on air that weekend than I did the entire summer before. I guess the pressure was off so I sounded a lot more natural. It was one of those “I wish I knew then what I know now” moments. If only I could have relaxed the summer before. I would have sounded so much better! Worst day on the job? None.
Bad day at work rating: 0 Cosmos (after all, I was driving).
Radio Station Promotions Coordinator
I loved working as a sticker-spotter for the radio station so much that at the end of the summer I did everything I could to make myself indispensable so they would hire me full time. It worked like a charm. I got a job as a promotions coordinator a few weeks after the summer sticker-spotting gig ended. Being a promotions coordinator at a successful top 40 radio station is a ton of fun but it’s also a huge amount of work. I was part of a team responsible for creating all of the contests and giving away all of the prizes for the both the top 40 station and it’s oldies sister station. Yes. I gave away prizes for a living. Including the sticker spotting job, I personally drove to someone’s house and give away a brand new car on at least five or six separate occasions. I actually know how Oprah feels:
“You get a car! You get a car! You get a car!”
Somewhere after about three months on the job I lost count of the number of trips I gave away; let alone the number of concert tickets, movie passes and CDs. It felt amazing to give away so much fun stuff. I should also mention that I attended plenty of free concerts and took home countless free CDs of my own. Sadly, I did not snag any of those new cars. Sigh. As far as a bad day goes, the worst part of the job was the workload. It was huge. I pumped out more promotions and contests in one week at that job than in six months at my next radio job. I was often overwhelmed and everyone wanted a piece of me all the time. Especially the sales reps. I worked painfully long hours, which was only accentuated by an extremely long commute. My dismally poor salary only added insult to injury. I’m sure my hourly rate dipped below minimum wage almost every month. Did I mention there were no windows in my office?
In spite of all this, nothing particularly bad ever happened. It’s not like I was doing brain surgery. Oh no! Shock horror. We’ve run out of pop princess CDs. I guess I better ply this giggly little teenage prize winner with a boy band CD and a signed poster instead. I hope she doesn’t get too upset about my catastrophic pop princess CD miscalculation. Eeek.
Bad day at work rating: 3 Cosmos (the workload did get overwhelming at times, but nothing a few cosmos couldn’t cure).
Extras Wrangler
When I finally got sick of the long daily commute the radio station, I quit and took a new job at a radio station much closer to home. I hated the new job and kicked myself every day for leaving the old one. It was painfully boring and unbelievable uninspiring so I left after only one year. In between that and getting pregnant, I worked as an Extras Wrangler in the film industry with my husband. I was his fifth assistant on set. Talk about stress-free. I alphabetized sign-in sheets for 10 hours at a day at $20/hour while chatting with hundreds of people about nonsense. When I wasn’t alphabetizing I played cards. It was a great job. And I got to sleep with my boss.
And I guess I really liked my boss because I let him get me pregnant.
Bad day at work rating: 2 Cosmos (I was trying to get pregnant. Being liquored-up always helps).
Background Extra
Apparently alphabetizing things was even too stressful for me, because when I got pregnant I decided to slide all the way into the Land of Laziness by becoming a Background Extra. It was pretty much the same thing as being the fifth assistant to the extras wrangler only I didn’t get a radio and I didn’t have to stop playing cards long enough to alphabetize sign-in sheets anymore.
Being a background extra is probably the least stressful job on the planet. In spite of this, I should have stuck with being a wrangler because access to the craft services table would have come in handy in my third trimester.
Bad day at work rating: 0 Cosmos (I was pregnant).
Stay-at Home-Mom
This is by far the most difficult and stressful job I’ve ever had. It’s so challenging that I a started a blog just to deal with the psychological trauma. There’s too much to cover in one post, so I’ll suffice it to say that drinking heavily helps.
Bad day at work rating: 10 Cosmos (or until I pass out).
What Have We Learned Here?
1. Babysitters are young, fresh kids who can handle one night of your kid screaming. Get the hell out of the house damn it.
2. Strange men who drive windowless vans in the early morning are creepy. Avoid them at all costs.
3. If you have a poor memory or a lousy rack, don’t work as a waitress. You’ll be shitty at it and you’ll make crap money.
4. If you tend to leave your head up your ass on a regular basis, don’t travel. You’re an idiot.
5. Historical legal documents are boring, but $92.5 million dollars is probably not.
6. Say please. Especially if your crapper is backed up. (See #4.)
7. Radio stations sometimes give away cars. It pays to listen.
8. Oprah isn’t the only one who gives away cars. I do too.
9. Being a background extra is only marginally easier than being the fifth assistant to the extras wrangler on a film set.
10. Pregnancy is occasionally a work hazard.
11. I like Cosmos. But I don’t drink as much as this post might lead you to believe.
